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Frequently Asked Questions
We’ve compiled a list of answers to common questions.
- What’s the biggest difference between the plans?
Other than the # of referrals you get each month, the two biggest differences between the two plans are: 1) only the Professional Plan has a mobile friendly version of your referral site and 2) the Professional Plan allows for more complicated incentives like ‘purchased based’ and multi-tiered. There are a few other feature differences, but these are the two big differences between the plans.
- Do you integrate with other software programs?
Expect Referrals has easy “plug n play’ integrations with Mail Chimp and Campaign Monitor so you can easily automate follow up marketing to all your referrals and referees. In addition, we do provide a full API that you can use to push and pull information into any website or software program you choose. Here is a link to the documentation: http://docs.expectreferrals.com/
- Can I cancel anytime?
Yes, you may cancel anytime.
- What happens to all my data and designs if I cancel?
It is strongly recommended that you export all the data you have collected from your campaign before you cancel. We do not promise to keep your data or the campaigns you have already set up. However, we try not to purge anything so if you cancel and come back there is a good chance everything will still be there.
- What if I don’t have time to set up my campaign? Will you do it for me?
As a matter of fact, we would be happy to! We pride ourselves on not having any set up fees. But, it you run into a time crunch and need us to set up your referral campaign, we will do it for you for a one time fee of $399. Just send us an email for more details.
- Can I replace the Expect Referrals logo in my emails and on my website?
You may remove the ER brand if you are using the Professional plan and only once your free trial is over.
- Can I really use the leads as I get in future marketing? Is that CAN SPAM compliant?
Yes, you can use the leads you get through your site activity. As a matter of fact, we encourage it. That said, it is important that you do it appropriately. Always remove anyone who unsubscribes from you’re your campaign, remind people where you got their information in your first email, make it obvious how to unsubscribe.
If you are like us, your work day isn’t just 9 – 5. If you have a crazy schedule, but still want to see how the ER platform works before you get started, then we have the pre-recorded demo for you.
The whole demo is about 30 minutes and walks you through every step of setting up your campaign.
The Expect Referrals software is filled with a ton of great features, which helps your business create the kind of referral program you want. But, with all those features at your disposal, it can be a little overwhelming.
Every Tuesday at 2pm, Expect Referrals’ CEO, Jody Layne spends an hour sharing how Expect Referrals works and answers any questions live. If you want a behind the scenes look before you get started, simply fill out the form and you will be sent an invitation with all the info you need.